First of all please check your junk mail. If it isn’t there, fill out the form on the contact page and someone will be in touch with you to resolve the issue
Yes. But please seek advice on the various safe and ethical ways of disposing of unwanted tickets and acquiring them.
Don’t panic! We can sort it for you, fill out the form on the contact page and someone will be in touch with you to resolve the issue.
We strongly recommend that you select this TicketPlan option at the checkout, as your tickets are non-refundable and this will protect you against cancellation resulting from accidents and unexpected illnesses up to a maximum amount of £100 per ticket.
Ticketplan is an additional third party service that protects you against cancellation resulting from accidents and unexpected illnesses.
Booking refund protection is an optional service offered by the booking vendor and administered by Ticketplan. It is not an insurance policy.
Full details are included in the TicketPlan terms and conditions. You can find out more about TicketPlan here.
We accept various payment methods including all major credit/debit cards.
YourTickets.Online does not receive any money from the face value of the tickets we sell. Instead we charge a per ticket booking fee that has been agreed with the promoter. This booking fee covers all the costs associated with running our business and processing the tickets and transactions.
We try to keep the booking fee as low as possible to provide you with your tickets at the best value.
Our refund and exchange policies vary depending on the event organizer and venue. Please refer to the specific event’s terms and conditions for details.
Most events now support electronic/mobile tickets which can be scanned directly from your device. However, printing tickets may still be an option for certain events.
If you lose your tickets, please contact our customer support as soon as possible. We’ll assist you in reissuing or replacing your tickets if possible.
Contact information can usually be found on our website or confirmation email
Some events may have age restrictions or requirements. Please check the event details before purchasing tickets, especially for events with age-specific content.
When an event is cancelled, we will do our best to inform you as soon as possible after we are notified by the event organisers. However, it is your responsibility to ensure that the event for which you have booked is taking place on the date it was scheduled for when you booked.
You may be asked to return your tickets to us. If so, we will contact you with details of what to do.
We refund the face value of any tickets you have ordered, however the booking fee and delivery fee is non-refundable. This is due to the circumstances being beyond our control and lead to us incurring further costs and charges to process and refund customers.
Unfortunately not. We regret that we are unable to offer refunds or exchanges unless an event is cancelled, postponed or there has been a material alteration.
The refund protection selected at the point of purchase is a personal cover designed to cover yourself and your designated party against an unforeseen circumstance that prevents you attending the event you have booked for. The refund protection is covered by TicketPlan. If you want to submit a claim, please fill in TicketPlan’s online application form which can be found here.
We will then liaise with TicketPlan to provde them with any information they may require regarding the details of your booking. Please note that you are only covered in certain circumstances and we do not guarantee that you will receive a refund from TicketPlan. If you wish to claim a refund for part of an order, that is not a problem, please fill out the application form accordingly. The full terms and conditions of the cover can be found here.
If you have any questions before submitting your claim, please contact TicketPlan here.
We sell tickets for all event types; concerts, theatre, corporate events, conference management, charity events, product launches and event free to attend events.
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